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Quick questions, long questions; all questions in every shape and form are addressed here. Not sure about something (anything), just need a second opinion or a little bit of guidance - this is where you get answers and help.
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Fun @ Orchid

Community, pets, and team highlights
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Gabe
🐾 Featured Staff Pet

News

Latest news, announcements, and updates from across Orchid Health
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Gabe
🌸 New: Hoodland Clinic

General Chat

Asynchronous chat across the whole org
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Gabe
Great video on successful decentralized self-management

Team Portals

Clackamas County Pod

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Lane County Pod

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Back Office

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Orchid Playbook

Culture & Values

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The Orchid Model

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Operating Practices

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Self-Management Infrastructure

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Scaling & Growth

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Four Pillar Health Dashboard

Org-Wide · 2026 YTD (Jan–Mar) vs. 2025 Year-End · Benchmarks in parentheses
Pillar 1
Employee Wellbeing
5.8
/ 10
Positive workplace (8.0) 7.7 ▼ fr 7.8
Feeling valued (7.5) 7.5 — at 7.5
Job stress (≤6.0) 5.8 ▲ fr 5.8
Work-life balance (8.0) 7.3 ▼ fr 7.4
eNPS (26) 21.1 ▼ fr 25.8
eNPS has slid from 37.1 (2024) → 25.8 (2025) → 21.1 YTD. Work-life balance below benchmark for a second straight year.
Pillar 2
Patient Relationships
6.3
/ 10
Provider Comm. (0.94) 0.94 ▼ fr 0.94
Practice Ops (0.92) 0.91 ▼ fr 0.92
Customer Service (0.94) 0.94 ▲ fr 0.94
Patient NPS (85) 81.4 ▼ fr 82.8
New pt. intake (≤30d) 46.7d ▼ fr 41.1
Satisfaction near benchmark but access widening — 46.7d for new patients vs ≤30 target. Provider Comm dipped to 0.92 in Mar. Routine appt at 14.3d (≤14 goal).
Pillar 3
Community Health
7.4
/ 10
SDOH → CHW visit (50%) 55.7% ▲ fr 46.0%
BH pop. reach (10%) 12.3% ▲ fr 11.1%
Pop. health ≥ bench. (8) 5.8 ▲ fr 4.3
Routine appt. (≤14d) 14.3d ▲ fr 15.0
Strongest pillar. SDOH and BH reach both exceed benchmarks. Pop health measures at 5.8 vs 8.0 goal — improving but gap remains. April data shows 8.0.
Pillar 4
Financial Sustainability
4.5
/ 10
Op. income YTD ($800K) $61K → fcst $352K
Op. margin (4% goal) 1.7% ▼ fr 3.4%
Days cash (45d goal) 22.2d ▼ fr 24.3
CCM claims billed (4%) 5.7% ▲ fr 3.9%
PCP visits/8hr (11.0) 10.5 ▲ fr 10.0
BHC visits/8hr (6.0) 5.0 ▲ fr 4.8
Feb posted -$87K loss. Days cash at half of benchmark. Forecast YE: $352K / 2.7% margin — below $800K / 4% target. CCM billing is the standout positive.
Latest: 03/31/26 · Trimester 2 Open full dashboard →

Frequently Asked Questions

What is OrchidWEB?

OrchidWEB is Orchid Health's internal knowledge base and communication hub — a single home for resources, updates, and tools that support caregivers across all six of our Oregon clinics.

What is the wellbeing-first model?

Orchid's wellbeing-first operating model prioritizes caregiver wellbeing as the foundation for exceptional patient care. Our Four Pillar Flywheel — employee wellbeing, trusting patient relationships, integrated care, and financial sustainability — drives our Bold Aim 2030: 10 thriving clinics, 20,000 patients, 1,000 wellbeing-first jobs, and 100,000 engaged stakeholders by 2030.

How are our clinics organized?

Our six clinics operate in two self-managed pods: the Lane County Pod (Oakridge, McKenzie River, Fern Ridge) and the Clackamas County Pod (Wade Creek, Sandy, Hoodland). Each pod is supported by Operations, HR, and Finance coaches rather than top-down managers.

How do I recognize a colleague?

Submit a kudos via the Kudos Form in Staff Spotlights. Nominees enter the monthly Values Champions drawing for a $50 gift card. Winners are announced in The Weekly newsletter.

How do I contribute to OrchidWEB?

OrchidWEB is a living resource. Reach out to your clinic lead or the OrchidWEB team via Google Chat to suggest additions, corrections, or new pages.

Got an Idea?

Anyone can submit an idea. We move ideas through three disciplines — Idea, Project, and Change Management — to protect capacity and ensure changes stick.

Submit an idea →
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